Exceptional customer service is at the heart of business success. Employees who engage with customers play a critical role in shaping customer experience, fostering loyalty, and driving business growth. Our Customer Service Excellence Training is designed to equip employees with the right attitude, essential communication skills, and proven techniques for upselling and cross-selling, ensuring they can provide top-tier service while maximizing sales opportunities.
This program will help participants ;
1. Develop a positive service Attitude
2.Master Essential customer service skills
3.Enhance Upselling and Cross-Selling Techniques
This program is ideal for customer-facing employees across various industries, including retail, hospitality, IT services, and more. Whether in person, over the phone, or online, participants will gain the tools and confidence to deliver excellent service and maximize business potential.
1 . Understanding the importance of attitude in customer service
2 .
Building empathy, patience, and resilience to create positive experiences
1 . Active listening, clear communication, and handling difficult customers
2 .
Managing customer expectations and delivering on promises
1 . Approaching customer complaints with professionalism
2 .
Turning challenges into opportunities for satisfaction
1 . Identifying customer needs and recommending relevant products or services
2 . Using subtle, non-intrusive techniques to increase sales while enhancing customer value
1 . Fostering trust and loyalty through exceptional service
2 .
Following up with customers and creating repeat business opportunities
Participants will leave the training with;
Empower your customer-facing employees to excel in every interaction and drive business growth with our Customer Service Excellence Training.
Satisfied customers forms the foundation to any business.
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SJ Arcade, 3Rd Floor, Seaport Airport Road, Kakkanad, Kochi - 682021 Landmark: Near Bharath Matha College, Opposite Hotel Abaam Chelsea
+91 9741 00 77 66
info@skillupglobal.com