Privacy Policy

Effective Date: 9 November 2026
Last Updated: 9 November 2026

1. Introduction
   Welcome to SkillUp Global.
   At SkillUp Global (“we”, “us”, “our”), we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us by our website visitors, clients, learners, training participants, and business partners.
   SkillUp Global provides professional training, corporate learning and development, leadership development, soft skills training, career coaching, interview preparation, and related consulting services.
   This Privacy Policy explains how we collect, use, store, process, disclose, and protect personal information when you visit our website, submit an enquiry, register for our programmes, engage our services, or otherwise interact with us.
   By using our website, you acknowledge that you have been provided with this Privacy Policy. Where consent is required by applicable law, we will seek your consent separately.
2. Information We Collect
   Depending on your interaction with SkillUp Global, we may collect the following categories of information.

2.1 Personal Information
Full name
Email address
Contact telephone number
City, state, and country
Organisation or institution name
Job title or professional designation
Educational qualifications and professional experience
Resume or curriculum vitae, when voluntarily submitted
Training interests, career aspirations, and learning requirements

2.2 Training and Coaching Information
When you participate in our training, coaching, or consulting programmes, we may collect:
Programme registrations and attendance details
Training assessments, feedback, and evaluation responses
Learning progress and performance information
Career-related information shared during coaching sessions
Interview preparation materials and mock interview feedback
Certificates and programme completion records
Session recordings, photographs, or testimonials, where applicable and subject to appropriate notice and permissions

2.3 Website and Technical Information
When you access our website, certain technical information may be collected automatically, including:
Internet Protocol (IP) address
Browser type and version
Device type and operating system
Website pages visited
Date and time of access
Referral sources
Cookies and similar technologies
Such information may be collected through website hosting services, analytics tools, or other technologies used on our website.

2.4 Payment Information
If you purchase a training programme or coaching service, we may collect billing details, payment status, transaction references, and information required for invoicing and accounting.
Payments may be processed through authorised third-party payment service providers. We do not intend to store complete payment card details on our systems.

3. How We Use Your Information
   We may use your personal information for the following purposes:
   Responding to enquiries and providing information about our programmes and services.
   Registering participants for training, coaching, workshops, and webinars.
   Delivering training, consulting, and career development services.
   Personalising learning experiences and providing relevant coaching recommendations.
   Communicating programme schedules, updates, learning materials, and certificates.
   Collecting feedback and improving the quality of our services.
   Processing payments, invoices, refunds, and other business transactions.
   Managing client relationships and fulfilling contractual obligations.
   Sending newsletters, programme announcements, or promotional communications where permitted by applicable law.
   Maintaining website functionality, security, and performance.
   Complying with applicable legal, regulatory, tax, and accounting obligations.
   We will use personal information only for legitimate, specified purposes supported by an appropriate legal basis under applicable law.
4. Consent and Your Choices
   Where consent is required, SkillUp Global will obtain it through an appropriate notice and affirmative action.
   You may withdraw your consent for consent-based processing by contacting us using the details provided in this policy.
   Withdrawal of consent will not affect the lawfulness of processing already carried out. It may, however, affect our ability to provide services that require the relevant information.
   You may also opt out of promotional emails by using the unsubscribe facility, where available, or by contacting us directly.
5. Sharing and Disclosure of Information
   SkillUp Global does not sell personal information to third parties.
   We may share relevant personal information with:
   Corporate clients: Where training is sponsored or organised by an employer, we may share relevant registration, attendance, completion, or assessment information as disclosed to participants and permitted by law.
   Service providers: Trusted providers supporting website hosting, email communication, learning platforms, video conferencing, analytics, payment processing, and other business operations.
   Professional advisers: Auditors, accountants, legal advisers, and other professional service providers where necessary.
   Government or regulatory authorities: Where disclosure is required under applicable law or a valid legal process.
   We seek to limit disclosures to information reasonably necessary for the relevant purpose and require appropriate confidentiality and data protection safeguards from service providers.
6. Data Security
   We take reasonable technical, administrative, and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss, or destruction.
   These measures may include:
   Access restrictions and authentication controls
   Secure website connections and data transmission
   Appropriate storage and backup procedures
   Confidentiality obligations for authorised personnel
   Periodic review of security practices
   Appropriate safeguards when engaging third-party service providers
   While we make reasonable efforts to protect personal information, no internet-based system or electronic storage method can be guaranteed to be completely secure.
   In the event of a personal data breach, we will take appropriate remedial action and provide notifications where required by applicable law.
7. Cookies and Website Analytics
   Our website may use cookies and similar technologies to improve functionality, understand visitor interactions, and enhance the browsing experience.
   Cookies may include:
   Essential cookies: Required for the proper operation and security of the website.
   Analytics cookies: Used to understand website traffic and usage patterns.
   Preference cookies: Used to remember visitor settings or preferences.
   Marketing cookies: Used, where applicable, to measure promotional campaign effectiveness.
   Where required by applicable law, we will obtain consent before placing non-essential cookies.
   You may manage cookies through your browser settings or through cookie preference controls made available on our website.
   Disabling certain cookies may affect some website features.
8. Data Retention
   We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal, regulatory, contractual, and legitimate business requirements.
   Retention periods may vary depending on the type of information, the services provided, and applicable legal obligations.
   When personal information is no longer required, we will take appropriate steps to delete, anonymise, or securely dispose of it, unless further retention is required or permitted by law.
9. Your Privacy Rights
   Subject to applicable law, including relevant provisions of the Digital Personal Data Protection Act, 2023, as and when enforceable, you may have rights to:
   Obtain information about the processing of your personal data.
   Request correction, completion, or updating of inaccurate or incomplete personal information.
   Request erasure of personal information, subject to applicable exceptions.
   Withdraw consent where processing is based on consent.
   Raise grievances relating to the handling of your personal information.
   Nominate another individual to exercise applicable rights in circumstances provided by law.
   To exercise any applicable right, please contact us using the details in Section 16.
   We may need to verify your identity before acting on a request.
10. Children’s Privacy
    Certain SkillUp Global programmes may be designed for school students, teenagers, or other participants below the age of 18.
    Where we process personal information relating to children, we will implement applicable safeguards, including obtaining verifiable parental or lawful guardian consent where required by law.
    We will not knowingly undertake tracking, behavioural monitoring, or targeted advertising directed at children where prohibited by applicable law.
    Parents or lawful guardians may contact us regarding personal information relating to their children.
11. Third-Party Websites and Platforms
    Our website may contain links to third-party websites or services, including social media platforms, payment gateways, learning management systems, and video conferencing applications.
    These external services operate under their own privacy policies and terms.
    SkillUp Global is not responsible for the privacy practices of independent third-party websites. We encourage users to review their respective privacy policies before sharing personal information.
12. Online Training and Virtual Sessions
    SkillUp Global may deliver programmes through online platforms such as video conferencing services, learning management systems, or other digital collaboration tools.
    During these sessions, information such as participant names, audio, video, chat messages, attendance, and learning activities may be processed.
    Where sessions are recorded, participants will be informed appropriately, and consent will be obtained where required.
    Recordings will be used only for disclosed and permitted purposes, such as training delivery, learning review, or authorised programme access.
13. International Data Transfers
    Some of our technology service providers, training platforms, or corporate clients may operate outside India.
    Where personal information is transferred or accessed internationally, we will comply with applicable Indian data protection requirements, including any restrictions notified by the Government of India, and implement appropriate contractual, organisational, or technical safeguards.
14. Marketing Communications
    With appropriate consent or other lawful authorisation, SkillUp Global may communicate information regarding:
    Upcoming training programmes and workshops
    Career coaching and interview preparation services
    Corporate learning and development solutions
    Webinars, events, and educational resources
    Relevant offers, announcements, and service updates
    You may request to stop receiving promotional communications at any time.
    Opting out of marketing communications will not prevent us from sending essential service-related or transactional messages.
15. Changes to This Privacy Policy
    SkillUp Global may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.
    Any revised policy will be published on our website with an updated effective date.
    Where required by law, we will provide additional notice or obtain consent before implementing material changes affecting personal data processing.
    We encourage visitors to review this policy periodically.
16. Contact Information and Privacy Grievances
    For questions, concerns, requests, or grievances regarding this Privacy Policy or the processing of your personal information, please contact:
    SkillUp Global
    Kerala, India
    Website: skillupglobal.com
    Email: info@skillupglobal.com
    Phone: 9741007766
    Privacy / Grievance Contact: Sony George – Managing Director
    Grievance Email: mgmt@skillupglobal.com
    We will acknowledge and address privacy-related requests and grievances in accordance with applicable legal requirements.
    Where an applicable statutory grievance mechanism is available, individuals may pursue further remedies through the appropriate authority, subject to the requirements of law.

© 2026 SkillUp Global. All Rights Reserved.
Your trust matters to us. We are committed to responsible, transparent, and secure handling of personal information.